Culture of Service Program
It is common for people to lament the death of good customer service in America; however, it is far from deceased. Instead, it is just not evenly distributed. Some companies, like Ritz-Carlton, Nordstrom, and Disney continue to build their brands with a culture of service.
The problem is many business leaders consider customer service to be part of a value-add or located within a single department. As a result, even companies with stellar products and great people can gain very public reputations for having slow, poor, or bad service when problems arise.
What is clear is that great service is a major competitive advantage if it can be integrated throughout the company, from the business leaders to the shipping clerk. Additionally, true service is not just something demonstrated to external clients but all stakeholders in the enterprise. As a result, when service is imbued as part of a business culture and impacts the what, how, and why a business functions.
Companies that possess service as part of their corporate DNA are not only able to charge higher prices with better margins than their competitors, but gain loyal, repeat customers in a world where most products and offerings are rapidly becoming commodities. Businesses with a culture of service understand the lifetime value of their customers and maximize that opportunity.
Thom Quinn will be offering a newsmall group coaching Culture of Service ‘bootcamp’ program to help business leaders integrate a service culture into the heart of their company. The Culture of Service Program is designed as a hybrid offering which combines small group coaching and ‘best practices’ training. It is for ‘White Coat’ entrepreneurs, business owners, executives, and anyone who wants to transform their company into the service leader within their marketplace.
The Culture of Service Program will be a six month, small group coaching and training program led by Master Coach Thom Quinn. Each month, the first session will a ‘best practices’ or case study training module on corporate service. Then, the second session for that month will be a mastermind small group coaching with Thom Quinn and like-minded leaders to help you discover ways to make your company a service leader in your marketplace.
The Culture of Service Program will meet for 90 minutes on a bi-weekly schedule for six months.
This will be a brand new program when it is launched. The exact time and date are TBA and will be announced in Fall 2015.
The exclusive programs and events offered by Thom Quinn are often filled to capacity very quickly and the Culture of Service Program will have a very limited number of open spots. If you would like to be notified when registration opens, please sign up for the early bird notifications for the Culture of Service Program and you will be allowed to apply for the program several days before the general public.
The cost of the program will be $997; however, you should only sign up for the Culture of Service Program if transforming the culture of your company in record time for your clients and other stakeholders would be worth 10 to 100 times the fee.
This by application only program is designed for white coat entrepreneurs, business owners, and executives who want to make over their company, division, or practice to be service leader within its marketplace. If you would like more information, please call 1-800-975-7120 or fill out the email contact form.
“The goal as a company is to have customer service that is not just the best but legendary. “ – Sam Walton
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker
“Customer service is not a department, it’s everyone’s job.” – Anonymous